First of all, as a company, I like the customer service. If there's a problem with the system, then we can email the problem with the support ticket, and I usually have a response within an hour, sometimes less, but it's never more than an hour. I also have my list of people that I can call if I need immediate assistance
I have worked with iTech for a couple of years now, they are very dependable and knowledgeable in HIPAA related subjects. I have never worked with anyone before that provided this level of support. I will recommend iTech to anyone who wants its products.