What is expEDIum Medical Billing (eMB) Solution?

expEDIum Medical Billing is a feature-rich, secure Web based Medical Billing and Practice Management Software that is available at affordable monthly based subscription model. Our clients are using eMB as a solution for processing electronic claims, managing patient database, managing patient ledgers, scheduling appointments, verifying eligibility, generating various reports, managing whole claim life cycle, dashboards and more. Solution process both UB-04 and HCFA-1500 claims (Electronic and Paper).

Does eMB has EMR module?

NO. expEDIum Medical Billing Software is a complete Web based Medical Billing and Practice Management Solution.

Is eMB ready for v5010 and ICD-10?

eMB is a v5010 ready solution since 2012. The solution supports both ICD-9 and ICD-10 currently and we have been ICD-10 ready since Oct 2015. The solution shall be supporting ICD-9 until users no longer need it.

Does eMB support multiple clearinghouses?

Most of our current clients are using Office Ally. However, the solution supports Emdeon, Exchange EDI and Availity, rEDI-Link & MD-Online/Ability. However, we are not tightly integrated with any clearinghouse and hence we are open to supporting additional clearinghouses as per customer demand.

Is there a charge for upgrades/updates?

NO. There is no additional cost involved for the software upgrades/updates. Roughly, every month we upgrade our software without disturbing our client(s) workflow. A release note describing the changes is also circulated.

What specialties does eMB support?

eMB’s billing module is designed based on HIPAA X12N data standards & HCFA-1500 and UB-04 form standards. expEDIum Product also supports various HIPAA code lists and many features are driven out of HIPAA standard codes and descriptions. Most of our present clients are Multi Specialty Hospitals, Public Health Clinics, CABHA/Mental Health Clinics, Behavioural Health Therapists/ Counselling Centres, OB/GYN, Gastroenterology Clinics/Surgery Centers, Ambulatory Surgery Centres (ASCs), Podiatrists, Hospital Internists, EMS/Ambulance Agencies, etc.

We are a start-up. Initially, we shall be signing up with only a few doctors but moving forward we are going to have 100s of doctors. How scalable your software is? Do you think our growth can handle by your software?

Yes, eMB is a scalable solution. Our software has the capability to process tens of thousands of claims in a day and 100s of users can be concurrently online at any given point of time. In fact, one of our partners has over 1000 providers in the system, over 2000 billers/operators setup with over 300 users concurrently logging in. They process an average of 50k claims in a month. Note the price will also be discounted as you add more providers.

Do you have any offers for a small start-up?

Yes. We can offer you our eMB software or a complete expEDIum RCM solution at discounted pricing. Please contact us at sales@itechws.com for more details.

How do you interface with existing billing or PMS or EHR/ePCR/Clinical Applications?

Billing and Practice Management software generate data in expEDIum proprietary XML, 837P, or CSV formats which is then taken as input by expEDIum Medical Billing. (Legacy formats such as HCFA Print Image and NSF are also accepted as input)

In case of EMR, expEDIum Medical Billing solution has a secure web services interface through SOAP which an EMR/HER/Clinical Solutions can connect securely send patient payloads and claim payloads in XML. Screen shots are available that show how eMB integrate with any EMR at http://www.itechws.com/Screenshots/EMR. The product would be supporting HL7 format soon.

An ePCR can integrate using NEMSIS.

We also have Web APIs and REST APIs to integrate with an EMR product. We have an API documentation that describes our interfacing in greater detail and that can be provided on request.

Your Software would meet our current requirements. What about future requirements? We are a growing company.

We deliver a product that is kind of “best fit” to our clients. We are flexible and work closely with our customer to deliver their current & future requirements. We keep adding more relevant features based on our internal research and also per customer requests; we prioritize them and implement it. We can share a couple of release note for our previous upgrades to you for you to see what kind of features go in each upgrade. This can be provided on request. Please note our software is never static.

Where are you based out of?

We are based in Bangalore, India. All of our partners and clients are from USA only at this time.

What do you offer in the way of customer support?

Currently, we provide support through emails, skype chat, remote meeting and phone. We don’t charge anything extra for the support. It is included in the monthly subscription.

What types of reports expEDIum Medical Billing Software can create?

The expEDIum Medical Billing Software has about 60 readymade reports. A document describing these reports can be share on request. iTech keeps adding more reports per our internal research and per our client’s specific requests.

How long does it typically take to implement expEDIum Medical Billing Solution?

Within 5 to 7 days you can start sending electronic claims to Commercial Payers (Payers which do not need enrolments) and receive ERAs too. Sending claims to Government Payers and Payers that need enrolment may take over two weeks..

What about the data migration from OLD systems?

Our software supports standard patient demographic details import in the system. Currently software supports CSV and XML file types. We need to review and understand more about the data which you need to migrate in eMB. There will be a small fee on non-standard data migration.

What are the operating Systems supported by eMB?

The reason that eMB software is available on Cloud this question is irrelevant. eMB can be accessed securely from standard browsers such as Mozilla Firefox, Google Chrome and Internet Explorer irrespective of the underlying backend operating system such as Windows Server 2012 or later or Linux or anything else. We use PostgreSQL as the DBMS and J2EE platform to host eMB.

Where are the servers hosted?

All our cloud servers are hosted in the United States. Please note various HIPAA Security aspects are taken care of including encryption on store and security during transmission of various data elements. Please note the data entered into the system is owned by the respective clients and there are various export mechanisms available for the clients to export their respective data.

Do you have fail-safe policies?

Yes, we do. We can send you our fail-safe policy details on request. The granular Point-intime-recovery (PITR) databases are backed up securely to another secure server very frequently

Do you sign a Business Associate Agreement?

Yes, we do sign a business associate agreement when we are identified as a Business Associate of a given client or partner. We can share more information regarding the various administrative, physical & technical safeguards we take in order to be compliant with the HIPAA Security rules.

We don’t want to use cloud based software, can we privately host the software?

Our expEDIum Solution is architected in such a way that it can be cloud based or privately hosted but we would need a minimum threshold of business for us to host it privately. Please contact us at sales@itechws.com for more details.