Our story

The idea of building a revenue cycle management, claims processing and medical billing solution started out small with iTech building an “in-memory” high performing X12N EDI translator called the expEDIum X12N Engine supporting all 11 HIPAA transaction sets. This product was positioned as a “HIPAA accelerator” and we approached over 50 India based IT services companies but they wanted us to build “more”.

We built our first generation product called the expEDIum Adapter on top of our earlier expEDIum X12N Engine. We built over 10 adapters supporting translation of data in legacy healthcare formats such as NSF, HCFA Print Image, etc,. to equivalent X12N EDI data. We had cross-walk between a legacy format and equivalent EDI hard-wired in adapters with certain customizable data gaps that can be filled through custom files. We sold several of these adapters, millions of claims and ERAs have been processed using these adapters.

Our 2nd generation product was expEDIum Claim Scrubber that was a client server product which had form based data entry and printing of claims. This product came in 2 flavours, namely, CMS-1500 and UB04. We sold a handful of this product and these products have been used for processing thousands of claims across all clients aggregated.

In our 3rd generation, we created two secure web based products that are standards based, namely, expEDIum Claims Portal and expEDIum Medical Billing with subtle differences between them. eCP is positioned towards small medical clearinghouses and TPAs, whereas eMB is positioned towards clinics, hospitals and EMR products that need a PMS/Medical Billing solution built in seamlessly. We have been selling these products for over 4 years now and have over 2000 providers on these products and a handful of EMR partners who have seamlessly integrated with these products and are reselling in the United States. All our clients are in the United States as the products are developed based on the HIPAA X12N standards, standard forms such as CMS-1500, UB04 and are positioned towards the United States healthcare market.

Our 1st and 2nd generation products have been deprecated.

Quality

We deliver quality products and solutions. We have a team of 5 quality assurance personnel including a team lead. We have had over 25 successful product upgrades in the last 2+ years including support for ICD-10, CMS-1500 Feb/2012 form and Inpatient billing (UB04) among other features & bug fixes. We constantly strive to improve our development methodologies and tools to deliver on schedule with enhanced quality, at reduced cost.

Our testing process includes both manual and automated testing. The manual testing includes thousands of test cases. Our automated solutions use one or more industry standard products such as Selenium, JMeter to run automated scripts for several hours on every release we make. We use SOAP-UI for testing web services.

We have established standard and internationally proven processes in all areas of software development and delivery. We see quality as an inherent aspect of our work culture and not an external attribute that is built into a product at the closing stages of development. Our quality metrics have been better than some international standards we have seen, for instance, we found 2.6 defects per 1000 lines of code (LOC) during our in-house testing in our current project(s) containing 100s of thousands lines of code (Java and JSP code).

Perfect code is never something one can count on. It is the responsiveness of a vendor that fills any gaps that may exist and iTech's product support team of 4 personnel including a team lead has been doing exemplary work in turning around support tickets quickly, having attended over 2000 L1 & L2 tickets in the last 2+ years.

Create and deliver standards based healthcare products and solutions.	Deliver cost-effective solutions that offer a lower total cost of ownership.
Good customer service that goes beyond the “extra mile.”	Ensure every employee has a stake in our company.
Ensure that our employees enjoy their work life.

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