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We have several clients from the United States and India. Our clients include Billing Service Bureaus, BPOs, Providers, Practices/Clinics,
Hospitals, Clearinghouses, HIPAA and Healthcare Solution Vendors across the United States and India.
Here are some testimonials received from our clients... |
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We are currently making use of expEDIum Medical Billing software from iTech. We are absolutely convinced that this particular software
is the very best in the market for our requirements. The superb after sales service that is rendered by the company staff is second
to none.The staff is knowledgeable about their products and is aware of HIPPA regulations in the USA. They are very easily accessible
and ready to help.
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| Ruby, Administrator, Hospital Internists, South Florida New |
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I have been working with iTech for over 3 years now. I interviewed several companies both in the USA and abroad and iTech
proved from our first conversation they were the vendor to work with. From the beginning they understood our mission as a
clearinghouse and the need for a user friendly claims processing application. The level of support they offer is unsurpassed.
I can reach them almost any time of the day or night and they always take care of any issue in an expedient timeframe.
Try that with a national vendor...it will never happen. We have spent many long hours together working on our projects
both over the phone and in person and they have been incredible to work with. There aren’t enough adjectives to use to
describe what wonderful people they are. I would recommend iTech without hesitation. You will not be disappointed.
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| London Smythe, Owner CSI-NorthWest, Oregon New |
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As an independent consultant with a variety of Medical Practices and Billing Services as clients, I needed a low cost,
high-quality solution for my customer’s EDI needs. The large clearinghouses had priced themselves out, and yet I still had to be in
compliance and remain competitive. I was fortunate to find iTech and have developed a strong business relationship with them spanning
4 years. They have consistently delivered what they promised in a friendly, timely fashion, and have always made themselves available
to me on my terms, despite the time difference. I plan to turn to iTech in the future whenever another mandate gives me sleepless nights...
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| Thomas Kimball, Independent Healthcare Consultant, Boston New |
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...We have been using iTech’s NSF translator for almost a year now and have been thoroughly pleased. I was hesitant at first,
not knowing how our installation and subsequent support would work across the ocean, but was pleasantly surprised at how easy it
has been. Throughout the process, iTech team were extremely accommodating, quick to respond and consistently professional.
Recently, we had a situation where our claims were transmitting as 1910 (after the new year). Not knowing what to do, I emailed
iTech to see if they could help identify the problem. Turns out, it had to do with our old Medical Manager format, but iTech's
support team was able to quickly help us identify where to look which enabled us to fix it on our end. I have been extremely
pleased with our relationship and look forward to its future...
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| Laura Hudson, Executive Director, Texas Surgical Associates, Texas |
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...We have been using iTech’s expEDIum Claims Portal solution for over a year. Our clients tell us that they like the functionality
better than our earlier legacy product. It is simple to use and easy to learn. We are a clearinghouse so our clients do not work
directly with iTech. We have 2 people in our customer service department that handles level-1 calls from our clients. If there
are (level-2 and level-3) issues with files not being accepted by payers then we send a report to iTech to troubleshoot. iTech
staff is cheerful and easy to communicate with. Basically iTech has filled the role of our IT department...
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| Ron Green, Owner, Net Healthclaim Services, California |
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| We looked at several translators. Most were complicated and the vendor provided
little or no support. In my experience, it is the responsiveness of the vendors and partners that determine your success. We desired
a translator that could be used both in a GUI mode or Command-line mode that could be operated by inexperienced personnel. I found an
excellent translator that met our entire requirement and backed by a superb customer service oriented company. We have been working
with iTech since May 2008 and have been operational translating NSF T0301 to ANSI 837P since July 2008. I initially had concerns about
doing business with a company located outside the US. I have been in the industry since 1983 and am therefore acutely aware of application
deployment issues. In all these years of doing business with National vendors, iTech provided the best customer support I have ever
experienced. The level of service that iTech provided is unsurpassed. It is a pleasure to work with iTech and I look forward to moving
on to the next project with them. They delivered what was promised...They helped me seamlessly integrate expEDIum T0301 Adapter with
my existing practice management system (Medical Manager) to support NSF T0301 to ANSI 837 translation...We will continue
our relationship with iTech because they make the process of the constant changes and requirements of legacy file conversions a lot
easier...I strongly and without reservation recommend iTech. |
| Ed Edmondson, President, NTMB Inc, Texas |
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| We have been a reseller of the expEDIum Electronic Claim Scrubber (eCS) for the past 9 months.
We have enjoyed our business relationship with iTech. They have helped us with a solution to
provide a simple, effective method to submit electronic claims in the HIPAA standard ANSI X12
format. We have found their application to be user friendly and the implementation went very
well also. As we have resold this product, we greatly impressed with iTech’s level of support
and their “we can do that” attitude. I would strongly recommend both iTech and their
expEDIum Electronic Claim Scrubber product. |
| Wade L Treasure, President, Healthware Inc, Idaho |
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| "We have been using the claim scrubber software for the last 18 months. Not only the application is very user friendly which is very important to us, the implementation of the application was well co-coordinated and smooth. More importantly the iTech team was the most rewarding happy experience for all including myself. They never put any pressure or any "can’t do this" attitude, something we had feared with many other top solution providers. They worked closely and as our own people. Over all we are extremely happy with software, implementation and it’s over all success. We have time to time got the application modified as per our own requirement and at the same time, iTech is also constantly upgrading software and releasing new versions. The performance of the software and the service rendered by the company is very much satisfactory. We wish iTech team all success for all their future plans." |
| Dr. D.Venkatanathan, Head of Operations, Ivory Software Services, India/USA |
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| "Your team's responsiveness is what I appreciate the most. Everyone we have worked with or met so far has been extraordinarily professional, patient and knowledgeable." |
| Anwer Siddiqi, CEO/Founder, WEBeDoctor, PMS Vendor from South California |
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| "I have been working with iTech since all of the conversions of HIPAA came into effect. I am very pleased with the friendly service I receive from the support staff. They are very attentive and address my problems and concerns timely and efficiently. If I ever have a problem of not understanding how something works, I always get nothing but understanding and compassionate help from the staff. I hope to continue my relationship with iTech, they make the process of the constant changes and requirements of legacy file conversions a lot easier." |
| Connie Rivera, I.T Manager of South California based Hospital |
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| "When I got paid for the claims that I sent through your software I was glad that I went for your product, you are not cheap but you have delivered what you promised....helped me seamlessly integrate expEDIum Adapter with my existing practice management system. Also, a major upgrade like supporting NPI on my existing installation of the expEDIum Adapter was handled very well by you." |
| Edgar Godbey, Owner of an Alabama based Physical Therapy Clinic |
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| "...I just want to say again I really appreciate iTech's support and quick responses. I have been in the industry for over 30 years and am very aware of new application deployment issues. My experience has proven to me that the partnerships you create with a company like iTech is the most important ingredient to success. Perfect code is never something you can count on. It is the responsiveness of your vendors and partners and I can say iTech's is the best I have experienced. Thanks again for iTech's efforts and support. We have a clean system up and running now and I look forward to moving on to the next project with iTech..." |
| Glen Zwart, President of a Colorado based Online Practice Management System vendor |
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| I consider iTech to be a valuable partner for us. I attribute that value to several key factors: First, they have invested a considerable amount of time understanding my business goals. That business knowledge and understanding are tied to the quality of service they have delivered. I believe that a large part of their success is due to focus on project schedules and deliverables. The other key factor is timeliness to deliver quickly and the ability to respond quickly to system issues. As I have stated many times in the past, I would and do strongly recommend iTech as a software provider and business partner. |
| Mike Chouffani, Co-Founder of a North Carolina based Healthcare Information Technology Company |
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| The level of service that iTech provided, I believe, is unsurpassed. In the years of doing business with National vendors, I have never had such a pleasant working relationship, as I have had with iTech Workshop…They have not only offered a solution to my original HIPAA issue, they have done it with the best Customer support I have seen in all my years. It truly has been a pleasure working with iTech and I look forward to continuing a working relationship with them. |
| Lanny Menendez, President of a Florida based Billing Service Bureau |
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| iTech Workshop has delivered an unsurpassed level of quality and customer Support for our Dental Clearinghouse services. iTech is taking us to the next level. We are able to process our transactions to our trading partners real-time. iTech has been able to give our customers a lot more functionality then we ever thought we could do! |
| Gary Griffith, President of a Minnesota based Dental Clearinghouse |
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| I have worked with iTech for a couple of years now, they are very dependable and knowledgeable in HIPAA related subjects. I have never worked with anyone before that provided this level of support. I will recommend iTech to anyone who wants its products. |
| Richard Hicks, President of a North Carolina based Medical Billing Software Vendor |
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| We evaluated several companies' claims file format transformers before selecting iTech Workshop as a technology partner to source the transformers. Our initial concerns regarding quality, distance and responsiveness quickly disappeared as they met our expectations with quality and timeliness. We have integrated their transformers with our Healthcare Collaboration Management Suite and implemented the solution at our customers. We have been working with iTech for nearly 2 years and they continue to meet and exceed our expectations. We are very delighted by professionalism shown by the iTech engineers and the management. |
Gopal N. Krishnan Vice President, Engineering & Products at Webify Solutions, Inc.
Note: IBM acquired Webify in August 2006 |
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| "...expEDIum won hands down on counts of ROI, ease of use, configurability over and above the basic requirements of delivery and quality…. we were pleased to note the high level of technical support that was available within the same time zone..." |
| Chennai, India based BPO client |
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